Privacy Policy

Privacy is our priority


Cancercare relies upon the confidentiality, integrity, and availability of its information and technology based systems to conduct business and provide patient care. It is essential that information and technology based systems are continuously protected and utilized in a secure and controlled manner.

This policy sets out how Cancercare uses and protects any information that we receive from users on this website knowingly or inadvertently. Cancercare is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.


Information collection:

We may collect personal information such as your full name and surname, contact information, email address, health condition, identity number, date of birth, address, employment, race, medical aid.


Information we process:

Cancercare therefore processes information about your health, diagnosis, clinical information about treatment care, prescribed medication, lab results and scans


Use and disclosure of information:

We require this information to provide you with the best possible medical treatment and any other services you may require.

We may also use your information to improve treatment by compiling anonymous statistics about the treatment our patients receive, medicines used and to analyse this data. We may occasionally pass this information on to third parties but will only do so of the information is completely anonymous.

We may disclose your personal information to affiliated companies who agree to treat your information in accordance with this privacy policy as per mutually agreed consent.

In accordance with legal requirements the medical practitioner is granted permission to disclose any information about me, including medical information and/or diagnosis or diagnostic codes, to relevant third parties (such as funders, administrators, managed care organizations, healthcare professional bodies, switching companies, prescriptions to pharmacies, and the like) for purposes of processing payment of accounts in respect of medical services which have been rendered to the patient and / or dispensing medicines; as required by a specific Act or statute, professional ethics or formal policy or directive applicable to the situation; as required by managed care organizations and healthcare professional bodies for populating databases for developing healthcare funding and costing models.

Cancercare is a member of the Independent Clinical Oncology Network a registered managed healthcare company, and that all the patient’s personal and clinical information, including ICD-10 diagnostic codes and personal identification captured on the Practice’s Treatment Plan, are collated and stored centrally in the managed healthcare company’s database for the purpose of clinical analysis and demographic studies of cancer.


Protection of Personal Information Act

The Protection of Personal Information Act sets forth several measures to protect personal data, including:

  • Establishing an Information Protection Regulator with investigatory and enforcement powers
  • Requiring the data subject’s consent to process personal information
  • Requiring that notice be provided to the data subject and the Information Protection Regulator in order to process personal information
  • Setting limitations on processing of children’s personal information and information regarding data subjects’ religious of philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, sexual life or criminal behavior
  • Requiring entities who process personal information to implement security measures to maintain the integrity of the personal information
  • Requiring notification of data breaches to affected data subjects and the Information Protection Regulator
  • Requiring public and private entities to designate information protection officers
  • Setting restrictions on processing of personal information for the purpose of direct marketing by “automatic calling machine,” fax, text messaging and email
  • Limiting cross-border transfers of personal information unless the recipient is subject to laws, binding corporate rules or contracts that establish the same level of data protection as the Protection of Personal Information Bill.
  • The collection, use and disclosure of information contemplated in this privacy policy may involve a transfer of information to jurisdictions located outside the Republic of South Africa that may not have equivalent laws and rules regarding personally identifiable information. In these cases, you will be asked to consent to such transfers and disclosures in accordance with this privacy policy.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have established suitable physical, electronic and managerial procedures to safeguard and secure the information.


Links to other websites:

Our website contains links to other websites that may be of interest to you. Once you have used these links to leave our sites, you should note that we do no exercise any control over the other website. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites.


How to contact us:

If you have any questions, comments, requests or concerns related to third privacy policy or the information practices of this site, if you believe any information we are holding about you is incorrect or incomplete, please e-mail us at as soon as possible, we will promptly attend to correct any such information and requests.


Changes to this policy

Cancercare may change this policy from time to time by updating this page, do ensure that you check this periodically. This policy is effective from 1 June 2016.

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